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Terms of Service

Terms of Service – Haya Zone

Effective Date: [Insert Date]

Welcome to Haya Zone. By accessing or using our website (www.hayazone.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Overview

Haya Zone is an online fashion store offering premium abayas and modest wear across Pakistan. These Terms govern your use of our website, services, and products.

By using our website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision
  • You agree to follow all applicable laws and regulations

2. Products & Pricing

  • All products listed on our website are subject to availability
  • We reserve the right to modify prices at any time without prior notice
  • We strive to display product colors and details accurately; however, slight variations may occur due to screen differences

3. Order Acceptance & Cancellation

  • We reserve the right to accept or رفض (reject) any order at our discretion
  • Orders may be canceled due to:
    • Stock unavailability
    • Incorrect pricing
    • Suspicious or fraudulent activity
  • Customers may cancel orders before dispatch only

4. Payment Terms

We offer:

  • Cash on Delivery (COD)
  • Advance Payments (as per our Advance Payment Policy)

For certain orders, partial or full advance payment may be required. Orders will not be processed until payment is confirmed.

5. Shipping & Delivery

  • We deliver across Pakistan
  • Delivery time typically ranges from 2–5 working days (may vary during sales or peak seasons)
  • Haya Zone is not responsible for delays caused by courier services or unforeseen circumstances

6. Return & Exchange Policy

We aim to ensure customer satisfaction:

  • Returns/exchanges are accepted within [X days – e.g., 7 days] of delivery
  • Items must be:
    • Unused
    • In original packaging
    • With tags intact

Non-returnable items:

  • Discounted items (if applicable)
  • Custom or made-to-order products

Shipping costs for returns may apply unless the item is defective or incorrect.

7. Refund Policy

  • Refunds are processed only after inspection of returned items
  • Advance payments are non-refundable in cases of order refusal or cancellation by the customer
  • Approved refunds may take 5–10 working days

8. User Conduct

By using our website, you agree not to:

  • Provide false or misleading information
  • Misuse the website for fraudulent purposes
  • Attempt to harm or disrupt the website’s functionality

9. Intellectual Property

All content on this website, including:

  • Images
  • Logos
  • Product descriptions
  • Website design

is the property of Haya Zone and may not be used without permission.

10. Limitation of Liability

Haya Zone shall not be liable for:

  • Any indirect or incidental damages
  • Delays in delivery beyond our control
  • Losses resulting from misuse of products

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. We ensure your data is kept secure and used only for order processing and customer service.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.

13. Governing Law

These Terms are governed by the laws of Pakistan, and any disputes will be subject to the jurisdiction of Pakistani courts.

14. Contact Information

For any questions regarding these Terms, please contact us:

Final Note

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.