Home » Refund and Returns Policy

Refund and Returns Policy

Return, Refund, and Exchange Policy

1. Returns

1.1 Change of Mind

  • If you change your mind about your purchase, you may return the item within 15 days of receiving it. 
  • The item must be unused, in the same condition that you received it, and in the original packaging. Used items can not be returned or exchanged.
  • A restocking fee of 150/Kg will be charged for change-of-mind returns to cover shipping and handling costs. 
  • The customer is responsible for the return shipping costs.

1.2 Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item.
  • We will arrange for the return shipping at no additional cost to you.
  • Upon inspection and confirmation of the defect or damage, we will send a replacement product at no extra charge.

1.3 Incorrect Items

  • If you receive an incorrect item, please contact us within 7 days of receiving the product.
  • We will cover the return shipping costs and send you the correct item as soon as possible.

2. Refunds

2.1 Eligibility for Refunds

  • Refunds will be issued for items that are returned in accordance with our return policy.
  • Refunds will be processed within two weeks from the date we receive the returned item.
  • The refund will be issued to the original payment method used for the purchase.

2.2 Non-Refundable Items

  • Gift cards and items marked as final sale are non-refundable.
  • The replacement or exchange process is generally quicker than the return and refund process.

3. Exchanges

3.1 Exchange Policy

  • We offer exchanges for items that are defective, damaged, or incorrect.
  • If you wish to exchange a product for a different item, please return the original item and place a new order for the desired product.

4. Terms and Conditions

  • To initiate a return, refund, or exchange, please contact our customer service team at sales@hayazone.com with your order number and details of the issue.
  • We reserve the right to refuse returns, refunds, or exchanges that do not meet our policy criteria.
  • Our return, refund, and exchange policy does not affect your statutory rights.

It is advised to please make a short video of the package/parcel while receiving (unboxing video) in order to the eligible for a return/refund/replacement.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Thank you for choosing SK Cookware. We appreciate your business and look forward to serving you again in the future.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: sales@hayazone.com
  • By phone number: +923076169086
  • Address: Zahid Colony Street No 14, Gujranwala, Punjab